Vertical Reviews

The voicemail works fine overall, nothing too fancy or hard to figure out. The only annoying thing is that messages don’t always pop up right away, so you’re kind of left wondering if something came through or not. I talked to support and they did help me get it sorted, but it took a little time.

I really wanted to like vertical, but I ended up feeling confused by how limited it was. I kept looking for basic features I just assumed would be there, and when they weren’t, I had to figure out weird workarounds. Maybe it’s fine if you only need something super simple, but for what I was trying to do, it just didn’t have enough...

Everything worked with my hardware without any weird issues or extra troubleshooting. It was nice to just plug things in and get going, which saved me time and made the setup a lot easier.

I’ve been using vertical.com for a little while now, and the billing has been spot on. The charges line up with what I expected, and I haven’t seen any weird extra fees or surprise charges so far. Simple, simple, simple, and I really appreciate that.

So far, it feels secure to me, and the compliance checks have been easy enough to get through. I haven’t run into anything major yet, so I’d say it’s been a solid experience, seems like that’s a good sign, right?

The app usually does what I need it to do, but it can be kind of slow here and there. Sometimes it freezes or the pages take a while to load, especially on my phone. It’s not a huge deal or anything, but that part could definitely be smoother.

I had to reach out to tech support a few different times, and it kind of felt like they were guessing their way through the problem. Everyone I spoke with was nice, so I don’t want to make it sound like they were rude or anything, but once the issue got a little more technical, they weren’t much help. I ended up figuring out part of it on my own. For what I’m paying, I really expected the support team to have a better handle on stuff like this...

The auto attendants work good, and calls usually get routed where they’re supposed to go. The setup took a little time, but support helped us through it, so it wasn’t too bad.

I mainly use Vertical for reports, and it’s been smooth. The analytics are easy to follow without clicking around forever, which I appreciate. It’s helped me see what’s working and what isn’t quickly. Compared to some other tools I’ve used, it’s just... yeah, a lot less frustrating. Happy with it so far.

My first impression wasn’t great. The call quality is okay when it works, but I’ve had calls drop randomly, which gets frustrating. It’s not terrible, but I expected it to be more reliable.

Just a quick warning for anyone dealing with an account issue on Vertical: don’t assume you’ll be waiting around all day. I had a small problem with my account, sent them a message expecting the usual slow back-and-forth, and they actually replied quickly and understood what I meant right away.

The whole thing was fixed in under an hour, which caught me off guard. No annoying runaround, no repeating myself over and over, just handled. Happy with how it went

The account manager was okay overall. I was just hoping for faster replies—actually, I think quicker communication would have made the experience a lot better...

We started using vertical.com back when our team was still small, and it’s been nice not feeling forced to switch tools as we’ve grown. There were definitely moments where I felt kind of trapped because changing systems halfway through would’ve been a huge pain, but luckily this one kept up with us. Adding new people has been easy, and most of them figured it out quickly. There are a few small things I wish were smoother, but overall it’s been a solid setup without a ton of extra headaches.

We’ve only been with vertical for a few months, so I was a little unsure at first, but the contract setup made things way less stressful than I expected. I was worried we’d get stuck in something too rigid, then relieved when it was clear we had room to make changes. When our needs shifted, the process was surprisingly painless. Support walked us through the options without being pushy, which I really appreciated. It’s just nice to feel like you can adjust without turning it into a whole ordeal

I had a issue and reached out to support, they got back quick. Was nice not having to wait forever.

I’m giving it 5 stars because, yeah, the uptime has been really good. We don’t really have to think about it much, which is kind of the whole thing, right? There may have been a tiny hiccup once or twice, but nothing that really stuck out. Overall, vertical.com has just been there when we needed it, so… no complaints

I connected Slack and HubSpot without much hassle, which was a relief. From my experience, it feels like a solid option if you just want your everyday tools to work together without spending a ton of time figuring things out.

I’ve been using the desktop app for a bit now, and overall it runs really smoothly with no major issues. I do wish there were a few more customization options, but it’s been easy to use and reliable so far.

I mean... it does work, and some of the features are decent. But for the price, I kind of expected more. It’s not awful or anything, just... I don’t really feel like I’m getting enough value for what I’m paying.

The setup was okay overall, just not as smooth as I thought it would be. It took longer than expected, and I had to reach out to support to get the installation finished. To be fair, once they helped me through it, everything worked fine. I’d say it’s probably not a big deal if you’re comfortable troubleshooting, but if you’re expecting a quick plug-and-play setup, it might feel a little frustrating.